Frequent questions
If you have any questions that are not covered here, please feel free to contact our customer service team. We are here to help you and make sure you have all the information you need to get the most out of your Baitz products.
Shopping
Where can I find your products?
In our Online Store, or any of our Points of Sale in Mexico and the United States
How can I get your products in the United States?
They are in Central Market, soon we will be in more Points of Sale.
What are the payment options available?
Do you offer free shipping?
Yes, shipments of more than $2,000 pesos or $80 dollars.
¿How much time does my order take to arrive?
3-5 business days, depending on the delivery address.
Can I make changes or returns?
At the moment we do not offer exchanges or returns.
Do you have a refund policy?
Write to us at info@baitz.mx to review your case.
Products
Does Complete Greens contain Stevia or any artificial sweeteners or sweeteners?
It does not contain any artificial sweeteners or sweeteners, we created the formula without ANY stevia.
The Complete Greens powder hardened a little, why does this happen?
You have to close the bag VERY well to ensure that no air enters and the proper consistency is maintained. (Although that happened, there is no problem).
Can Complete Greens be mixed with a spoon?
Yes, you can, however it is better with a blender or shaker for a better consistency.
How many days does Complete Greens last me?
It lasts all month if you take 1 serving a day. If you take it 3 or 4 times a week it lasts up to 1 and a half or 2 months.
Is it normal for 70% Cacao Baitz to become somewhat opaque?
Yes, it is totally normal, since they do not have any preservatives, the flavor is the same.
How should I store the 70% Cacao Baitz once I open them?
In the pantry it is perfect, if you want to put them in the refrigerator it is also very good.
How many servings do Proteins come with?
17 servings.
Can Proteins replace a food?
Some people use it to replace a food but it can also be used as a supplement. (you can add it to your smoothies, pancakes, waffles)
Is Protein low in carbohydrates?
Yes, both flavors are low in carbohydrates.
Is Protein vegan?
Yes, it is suitable for vegans.